blöm - Return and Refund Policy

We want you to understand your options when shopping with blöm. The policy below explains our 90-day Money-Back Guarantee, how to request a return, and what to expect during the refund process.

Our Money-Back Guarantee is offered in addition to your rights under applicable consumer law. Nothing in this policy limits those rights, including rights relating to faulty, damaged, or incorrectly supplied products.

1. Our 90-Day Money-Back Guarantee

To qualify for a refund under our voluntary guarantee, you must meet all of the following requirements:

• Contact us within 90 days of purchase. Your request must reach us within 90 days of the original purchase date. The period does not begin on the delivery date.

• Use less than 20% of the product. For a 90-capsule bottle, this means taking no more than 17 capsules and returning at least 73 capsules in the original bottle.

• Return the complete product. Include the original bottle, lid, outer packaging, inserts, accessories, documentation, and any promotional items supplied with your order. Opening the product for normal use is permitted; damage or tampering beyond what is reasonably necessary to open and use it is not.

• Provide your purchase record. Include your original order confirmation or invoice. Bank statements, payment screenshots, and third-party receipts are not accepted for claims under this guarantee.

• Include clear photographs. Send timestamped photographs showing the product, its remaining contents, and all accompanying components when you submit your request.

2. Items Excluded from the Guarantee

The following are not eligible for a refund or credit under our voluntary Money-Back Guarantee:

• Products purchased on sale, during a promotion, or using a discount code.

• Bundles, multi-packs, and subscription orders, whether returned in full or in part.

• Samples, gifts, and complimentary products.

• Limited-edition and seasonal products.

• Gift cards.

• Perishable goods, custom or personalised products, and personal care goods.

• Hazardous materials, flammable liquids, and gases.

• Products with missing packaging or damage or tampering beyond normal opening and use.

• Products showing misuse, damage, or consumption of 20% or more.

• Returns sent without prior written authorisation.

• Claims submitted by a third party on behalf of the original purchaser.

These exclusions apply to our voluntary guarantee and do not override any return, refund, or cancellation rights provided by law.

3. How to Request a Return

Step 1 — Contact us

Email blomofficial@outlook.com with:

• Your full name and order number.

• Your original order confirmation or invoice.

• The product you wish to return and the reason for your request.

• Clear, timestamped photographs of the product, remaining contents, packaging, and included components.

We need all required information before we can assess your guarantee claim.

Step 2 — Receive written approval

We will review your complete request within 5–7 business days and confirm whether it meets the guarantee requirements.

If approved, we will provide a return shipping label and instructions explaining where and how to send your parcel. Providing a label does not make return shipping free; we will explain any label charge before you dispatch the return.

Please wait for written approval before sending anything back. Unauthorised guarantee returns may be refused and returned at your expense.

Step 3 — Send your return

For returns under our Money-Back Guarantee:

• You are responsible for return shipping costs, which are not reimbursed.

• Use a tracked courier service requiring a signature on delivery.

• Email the courier’s name and tracking number to blomofficial@outlook.com within 48 hours of dispatch.

• Package every item securely to prevent damage during transit.

blöm is not responsible for guarantee returns lost or damaged during return shipping. Parcels that do not meet the return requirements may be refused.

Step 4 — Inspection

Allow up to 10 business days after delivery to us for inspection. Return authorisation does not guarantee a refund; the returned product must also meet the eligibility requirements.

We will email you with the outcome. If your guarantee claim is declined after inspection, we will explain why. The product may be returned to you at your expense.

4. Refunds Under the Guarantee

Approved refunds will be issued to the original payment method.

Original shipping and handling charges are non-refundable. Where a restocking or processing fee applies, it will not exceed 20% of the product value. Any applicable fee will be disclosed when we approve your return request and deducted from your refund.

We will issue an approved refund within 10 business days of completing the inspection and confirming approval. Your bank or payment provider may take additional time to display the funds.

If you have not received your refund within 15 business days of refund approval, contact blomofficial@outlook.com.

5. Damaged, Defective, or Incorrect Items

Please check your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact blomofficial@outlook.com as soon as reasonably possible with your order details and, where available, photographs of the issue.

We will assess the problem and arrange an appropriate resolution under applicable consumer law. The guarantee’s usage limits, exclusions, fees, and customer-paid shipping conditions do not restrict your statutory rights.

6. Exchanges

For eligible change-of-mind returns, follow the return process above. Once your return is accepted, you can place a separate order for your preferred item.

For faulty or incorrectly supplied products, contact us so we can arrange the appropriate remedy.

7. European Union Cancellation Rights

Where EU consumer cancellation rules apply, you generally have 14 days from receiving your goods to notify us that you wish to cancel, without giving a reason. You must then send the goods back within 14 days of notifying us.

Exceptions may apply, including goods that deteriorate quickly, personalised products, and sealed goods unsuitable for return for health or hygiene reasons once unsealed.

For a valid statutory cancellation, we will refund the required amount, including the cost of standard outbound delivery, within 14 days of your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

You will bear the direct return shipping cost only where this was disclosed before purchase. A deduction may apply for handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning. The guarantee’s restocking fee does not apply to statutory cancellations.

To exercise these rights, email blomofficial@outlook.com. Prior approval under our voluntary guarantee is not required.

8. Policy Updates and Misuse

blöm may update, suspend, or withdraw its voluntary Money-Back Guarantee for future purchases. Changes will not remove the guarantee terms applicable when an existing order was placed.

We may decline claims involving suspected fraud or policy misuse, restrict future participation where repeated claims indicate abuse, and seek recovery of improperly obtained refunds where permitted by law.

All guarantee claims are assessed against this policy. Our decisions do not limit your statutory rights or access to available dispute-resolution processes.

Contact Us

For return requests, refund updates, or questions about this policy, email blomofficial@outlook.com.